At Rad+Reisen, we are committed to providing barrier-free access to our website for all users, regardless of individual limitations or technical requirements. This is based on the European EU Directive 2019/882 on the accessibility requirements for products and services (European Accessibility Act) and will become binding in Austria with effect from 28 June 2025.
We aim to make all public content on our website accessible. In doing so, we follow the internationally recognized Web Content Accessibility Guidelines (WCAG) in compliance levels A and AA, as well as recognized best practice standards for digital accessibility.
This accessibility statement applies to the website www.radreisen.at as well as www.eurocycle.at and all associated subdomains.
Accessibility as a process
We see the implementation and improvement of our accessibility as an ongoing process that will continue beyond the deadline set by the above-mentioned law. Accessibility is not a one-time measure but requires ongoing technical developments as well as careful and responsible maintenance of all content.
To check and optimize our accessibility, we regularly use the Eye-Able® testing and monitoring tool, which helps us identify and specifically eliminate technical and content-related barriers. We also work closely with the online agency web-netz GmbH, which uses manual checks to identify any problematic areas that Eye-Able® cannot detect.
In the last comprehensive Eye-Able® scan (June 07 2025), we achieved an accessibility score of 89,4 %. This indicates that our website is already accessible in many areas, while also highlighting specific aspects we continue to improve. The scan specifically excluded isolated pages to which we have no technical access and which therefore cannot be processed by us (e.g., embedded third-party tools or external services). These are listed separately in the section “Level of accessibility”
Level of accessibility
This website is partially accessible. It complies with the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at conformity level AA in most areas. Some content and functions do not yet fully comply with the applicable accessibility standards. We are working to identify and remove existing barriers step by step.
Which content is (currently) not accessible?
- PDF documents (especially older documents) that are integrated into our website do not fully comply with accessibility requirements. If you require information from one of these documents, please contact us.
- Maps showing the itinerary on our travel pages contain information in image form. They are intended solely as a visual supplement to the textual itinerary.
- videos currently do not have sufficient audio descriptions and subtitles. This is already being worked on.
Third-party tools
Some embedded content on our website comes from third-party providers over whose accessibility we have no technical influence. We will endeavor to request accessible alternatives from third-party providers in the future and to resolve existing issues in cooperation with our partners.
This applies to the following external content:
- YouTube videos from external channels: missing or insufficient subtitles, transcripts, and audio descriptions
- Entry requirements widget: low contrast and some buttons and form fields are not labeled
- Chatbot: button is not labeled
- Job descriptions: missing iframe title
- External PDFs (e.g., certificates) not readable for screen readers
- Cookie banner: Alt text in the logo is too short (<5 characters) and parts of the text are scrollable but not reachable by tab
Website usability
Our website is designed to be accessible using various input methods such as keyboard, mouse, and touchscreen. The navigation is structured in such a way that it is also accessible with screen readers and other assistive technologies. All images are provided with alt text so that they can be read by screen readers. Interactive elements such as menus, buttons, forms, and links are accessible to users who only use the keyboard. The focus is visible in the form of a black focus frame to facilitate orientation.
There are still a few technical hurdles in terms of usability via the tab key and the display of focus frames, as well as skipping content blocks. We are working on eliminating these in the near future.
Contact
If you encounter any barriers or difficulties in using our website, please contact us We take your concerns seriously and will do everything we can to provide individual solutions and to avoid future accessibility problems as far as possible.
Accessibility representative:
Eva Stelling
Schickgasse 9
1220 Vienna, Austria
accessibility@eurocycle.at
Tel: +43 1 4053873 – 18